Amana Survey [vc_row][vc_column] Amana Amana Construction Survey Step 1 of 7 14% There are many types of surveys used to define business. This is a "Deep Dive" survey, designed to assist us to explore the critical components of your business. Our goal is simple - to see how close your team is to being on the same page. It's too early to determine if the [age you are on is the right page. But learning if you are thinking in unison as well as where you have areas of disagreement will help us lay the initial groundwork for your Charter. Thank you for your patience and honest answers to these questions. Your responses are confidential - only the FogCutters team will get your responses and use them to develop the next series of questions we will explore to develop your Charter. Save and Continue Later This section is about you and your role.Name* First Last Email* How Long have you worked at Amana?*Your Job*What is your job title?RoleBriefly describe your role at Amana Save and Continue Later In this section we are going to explore your feelings about the company and the team. There are no right or wrong answers - and what's important is how you feel about what is happening at the company. We want to see if everyone has the same impressions - and it's important to help you make the best decisions moving forward. Again, this is 100% confidential.We all have a thorough grasp of the goals at Amana*AbsolutelyMany do, some don'tMost don'tThere are no goals other than to sell servicesDescribe The Organizational Goals*Do you have a mission statement? Do you have a unified approach? If you had to 2 minutes to describe the company, how would you tell someone what Amana believes in and strives to do?At Amana, we believe that customer service matters*Our organizational belief is to try and always insure consumer satisfactionWe do the best we can within the limits of the money availableWe get the work done, but we could do better work if we wantedWe do not go the extra mile unless we have no other choiceOur company would be significantly improved if we put more emphasis on customer service*AbsolutelyWe'd make less on each job, but get a lot more referralsWe would make a lot less money and not see a significant change in referralsNo, it would not make a difference in profits or referralsTeamwork SummaryGive us your impressions of the teamwork in Amana. What specific things would improve it or do you believe you all approach the tasks with vigor? Save and Continue Later Let's talk about Leads. First we are going to define a lead as any unsold, inbound consumer who may be a prospect for your services. They could come from Cold Calls, Web Leads, Home Shows, Yellow Pages (really?), online or offline advertisements, referrals or any other method of getting a new, fresh name in the door.Each Inbound Lead is*Treated As CriticalIs Only As Important as Lead Volume WarrantsAre treated as necessary evilsAre an interference in our dayWe follow a specific process for leads*YesUsuallyWe have a lead process?I believe we follow up on each lead until it is exhausted* Yes, we are very thorough Uh, not really, we are inconsistent Following up on leads exhausts me Save and Continue Later This section is about process. From Lead to Sale to Follow up.We have a highly defined sales process*Yes, and we follow it wellWe have a process, but everyone seems to do it differentlyEach Sales Person has their own processWe have no processIs the Sales Process sufficient?*No matter how you answered the previous question, do you believe the process you have is sufficient? If so, why and if not, why not?What one thing about the personal interaction would you change?*What one personal interaction would you change about the sales cycle? For example, more phone calls, better email follow up, better scripting? This is communication, not technology drivenIs there a technology gap?*Please describe how you feel about the technology in place for inbound lead through the sales process. Can you recommend changes that would improve your job, sales or process and follow up?Support Materials*How do you feel about the support materials you have available for the sales process? And what additions, changes or deletions would you make to the sales materials? Save and Continue Later This section is about your follow up with customers after you have either failed to close the job or lost the job to a competitorWe believe in negative follow up*We want to know why we didn't get the jobWe don't want to know why we didn't get the jobWe don't care why we didn't get the jobWe could save jobs we lose...*Most of the time with improved follow upMore often than we admit to ourselvesWe only lose jobs because the client can't qualifyWe'd be better off if . . .Explain what things you believe would improve your opportunities with lost sales, or tell us why it won't make any difference if you follow up. Save and Continue Later The next to the last section of our survey deals with customer satisfaction and follow up. Please keep your answers in this section to this area of your business.Our approach to customer satisfaction*We care deeply about our customers satisfactionWe listen to our customers concerns when they raise themOur approach to customer complaints is to try and defer actionWe have an inconsistent approach to customer satisfactionTell us more.*What changes do you believe should be made to your customer satisfaction process? How could you improve customer referrals?Please describe or make recommendations for improving your customer referral program, from previous, current or non-customer sources. Save and Continue Later This iframe contains the logic required to handle Ajax powered Gravity Forms.